Refund policy

Southern Diesel Supply – Return & Refund Policy

At Southern Diesel Supply, we stand behind the products and services we provide. To ensure transparency, please review our return and refund policy carefully before making a purchase.

🔄 Returns & Refunds

Restocking Fee: All returned items are subject to a 15% restocking fee, which will be deducted from the refund amount.
Return Shipping: Customers are responsible for all return shipping costs. Shipping charges paid on the original order are non-refundable.
Condition of Returns: Returned items must be in new, unused, and resellable condition with original packaging. Products showing signs of installation, modification, or damage are not eligible for return.

⚠️ Non-Refundable Items

Tuning Packages & Tune Files:
- Once shipped or delivered, all tuning packages are non-refundable.
- Tune files are final sale once delivered to you — no exceptions. We cannot guarantee a tune file was not already loaded into a truck; therefore, refunds cannot be issued.
- Please ensure you are certain of your purchase before ordering tuning products.

📑 Order Cancellations

If you need to cancel an order before it has shipped, a 10% service fee will be deducted from your refund.
This fee covers the time, communication, and administrative work involved in preparing invoices and coordinating parts/services.

📬 How to Start a Return

Contact our support team at SALES@SOUTHERNDIESELSUPPLY.COM within 7 days of receiving your order to request a return authorization.
Clearly include your order number and with pictures of product and reason for return.
Once approved, ship the product(s) back to the address provided at your expense.
After inspection and approval, your refund (minus applicable fees) will be processed back to your original payment method.

✅ Additional Notes

Custom orders, special-order parts, and electrical components may not be eligible for return.
Southern Diesel Supply reserves the right to refuse returns that do not meet the criteria outlined above.